1. WHAT DO YOU DO?
2. DO YOU RETAIL OR PRODUCE CUSTOM FURNITURE?
3. WHERE ARE YOU LOCATED?
4. WHAT ARE YOUR DELIVERY HOURS?
5. DO YOU DELIVER TO LOCATIONS OUTSIDE DUBAI?
6. DO YOU OFFER EVENT STYLING?
7. CAN I COME SEE YOUR COLLECTIONS IN PERSON?
8. HOW DOES THIS WORK?
9. HOW DO I GET A PROPOSAL?
10. HOW DO I CONFIRM MY ORDER?
11. HOW DO I KNOW MY ORDER HAS BEEN CONFIRMED?
12. HOW AND WHEN CAN I MAKE A PAYMENT?
13. CAN I PAY CASH ON DELIVERY?
14. WHAT ARE MY PAYMENT OPTIONS?
15. WHAT IS YOUR BANK INFORMATION?
16. CAN I PICK UP THE FURNITURE FROM YOUR WAREHOUSE?
17. DO YOU OFFER DELIVERY?
18. WHAT HAPPENS IF SOMETHING GOES MISSING OR GETS DAMAGED DURING MY RENTAL?
19. WHAT DO I DO IF I HAVE A LAST-MINUTE REQUEST?
20. WHAT HAPPENS IF I CHANGE MY MIND ABOUT THE FURNITURE ONCE I HAVE RECEIVED IT?
21. WHAT IS YOUR CANCELLATION POLICY?
22. ARE YOU ON INSTAGRAM?

 


WHAT DO YOU DO?

We have multiple collections of furniture arranged by product type and style, available for rental for private events, corporate meetings and conferences, gala dinners, engagements, henna parties and weddings.

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DO YOU RETAIL OR PRODUCE CUSTOM FURNITURE?

We do not retail furniture.  We can, however, customize our furniture to suit your event requirements.

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WHERE ARE YOU LOCATED?

We are located in Al Quoz Industrial Area 1, Dubai next door to Al Serkal Avenue. Please click here to see where we are located.

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WHAT ARE YOUR DELIVERY HOURS?

We deliver furniture around the clock, seven days a week. 

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DO YOU DELIVER TO LOCATIONS OUTSIDE DUBAI?

Most certainly! We deliver to locations across Dubai, Abu Dhabi, Sharjah, Ras Al Khaimah, Fujairah, Umm Al Quaim and Fujairah.  In the Middle East, we also deliver furniture across Saudi Arabia, Kuwait, Oman and Bahrain.

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DO YOU OFFER EVENT STYLING?

Although we do not offer styling services, we are happy to recommend and connect you with stylists that we regularly work with. 

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CAN I COME SEE YOUR COLLECTIONS IN PERSON?

We love visitors!  Our warehouse is in Al Quoz around the corner from Al Serkal Avenue.  Give us a call on +971506441483 or send us an email with the items you would like to view to schedule an appointment anytime between 10am – 3pm Sunday – Thursday. 

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HOW DOES THIS WORK?

You pick out the items from the collection you are interested in with the quantities required.  We check availability and send you a proposal.  When you are happy with your order, you send us a signed copy of the quotation (and LPO if that is a part of your procurement process) with a 50% confirmation payment and the dates and location to which you require the furniture.  When your event date rolls around, our excellent delivery team will make sure you have one less thing to worry about. 

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HOW DO I GET A PROPOSAL?

There are many ways you can receive a proposal:

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HOW DO I CONFIRM MY ORDER?

Private Customers

Send us an email with the event location, delivery and removal date and time in the format requested.  Don’t forget to include a signed copy of all pages of the final order you would like to confirm as well as proof of 50% deposit payment and your intended method of balance payment.

Companies

Send us an email with a signed copy of all pages of the quotation with the final order you would to confirm with an LPO (if it is a part of your procurement process) and VAT certificate.  Don’t forget to include the event location, delivery and removal date and time in the format requested and your intended method of payment.

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HOW DO I KNOW MY ORDER HAS BEEN CONFIRMED?

Once we receive the proof of 50% deposit payment, you will receive a confirmation email. 

The booking is not confirmed until you receive a confirmation email.

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HOW AND WHEN CAN I MAKE A PAYMENT?

We request a 50% advance payment in order to release an order unless special payment terms have been discussed prior to confirmation.  Our preferred mode of payment is via online bank transfer or cash deposit at any HSBC branch.

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CAN I PAY CASH ON DELIVERY?

We do not accept any payments on delivery as our teams are unable to issue receipts.

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WHAT ARE MY PAYMENT OPTIONS?

You are welcome to make a payment via any of the following options:

  • Stop by our office where you can make a payment from 10am–3pm, Sunday-Thursday.
  • We are happy to schedule a cash or cheque collection from a location of your choice any time from 10am–3pm, Sunday-Thursday.  We request that you specify the date and address from which payment will be available when you place your booking request.
  • You can also make an online bank transfer or deposit cash at any HSBC branch.

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WHAT IS YOUR BANK INFORMATION?

Arena Events Limited (Dubai Branch)
PO Box 114384 Dubai UAE

Bank Name: HSBC Bank Middle East Ltd.
Account Address: AI Wasl Road, Opp Safa Park Dubai, UAE
Account name: Arena Events Limited (Dubai Branch) 
Address: PO Box 114384 Dubai UAE 
Account Number: 030034151001
IBAN number: AE820200000030034151001 
Swift Code: BBME AEAD
VAT TRN: 100226286100003

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CAN I PICK UP THE FURNITURE FROM YOUR WAREHOUSE?

To ensure the quality of the furniture you receive; we do not allow any of our products to be collected or returned by customers.

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DO YOU OFFER DELIVERY?

We do not just offer delivery; we also assist with installation of the furniture at your venue.  Send us your floor plan in advance we so we ensure a smooth installation.

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WHAT HAPPENS IF SOMETHING GOES MISSING OR GETS DAMAGED DURING MY RENTAL?

Every time you receive a quotation, you will receive the replacement value of each item in your order.  We do not request a damage waiver and so if something gets damaged after we have installed the furniture, we request you to acknowledge the damages during the time of removal.  We will assess the damage and send you an email with the costs involved. 

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WHAT DO I DO IF I HAVE A LAST-MINUTE REQUEST?

Give us a call on +971506441483 as this is probably the quickest way to get in touch with us, and email us your request with the delivery and removal dates and times, along with the venue location.  We will check availability and let you know immediately how we can accommodate your request.

Our delivery schedule for the next day is finalized at 1pm every day, so for private customers we will require proof of 100% payment transfer, a signed quotation and delivery details to be received before 1pm for a delivery request for the following day. 

For companies, we will require an LPO, a signed quotation, and delivery details to be received before 1pm for a delivery request for the following day.

Delivery schedules for Friday, Saturday and Sunday are finalised by Thursday at 1pm so if you have a last-minute order for the weekend, make sure you send us your confirmation with payment/ LPO before 12 noon on Thursday.

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WHAT HAPPENS IF I CHANGE MY MIND ABOUT THE FURNITURE ONCE I HAVE RECEIVED IT?

Unfortunately, once an order has left our warehouse, we are unable to offer a refund and will require full payment to be completed.

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WHAT IS YOUR CANCELLATION POLICY?

Cancellations made within 48 hours of the date of delivery will incur a 100% cancellation fee. 

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ARE YOU ON INSTAGRAM?

Of-course we are!  Follow us @harlequindubai

We have a separate page for our cordless remote controlled ILUMA lamps.  Follow us @iluma_lamps.dxb

You can also find us on Facebook @harlequinfurnitureae 

You can also follow us on LinkedIn Harlequin Furniture AE